Shipping

Where we deliver

We currently offer delivery within Canada. Free shipping across Canada is included with the current MARS reservation offer. Enter a complete Canadian delivery address at checkout. If a destination has a carrier restriction, we will contact you to discuss the available options before dispatch.

MARS reservations

MARS is currently offered for reservation, with scheduled delivery on 16 November 2026. This is the current delivery target, rather than a guarantee of an exact arrival time. Your confirmation and any later update from our team will explain the timing for your reservation.

Future fragrances shown as locked or coming soon are previews and are not available for immediate shipment. Refer to each product page for its current availability.

Processing and dispatch

After you submit a reservation, review your confirmation and contact us if any details are incorrect. Dispatch depends on product availability and the reservation schedule. We will communicate material changes or delays using the contact details you provide.

Where tracking is available, we will share it once your parcel has been dispatched. Carrier transit times vary by destination, weather, seasonal demand and service availability.

Shipping costs and taxes

The current MARS offer includes free shipping within Canada. Any different shipping charge for a future product or service will be disclosed before you confirm the order. Prices are in Canadian dollars unless otherwise stated. Applicable taxes and the final total are shown during the order process.

Delivery details

Provide your street address, apartment or unit number, city, province, postal code and a working email address. Contact info@musknco.com promptly to request a correction. We cannot guarantee that an address can be changed after dispatch.

Some fragrance shipments may require a particular service or delivery method because of carrier rules. If a parcel is returned as undeliverable, we will contact you about the next steps and disclose any proposed redelivery charge before arranging it.

Delayed, missing or damaged parcels

If tracking shows an unexpected delay or a delivered parcel cannot be found, check the delivery details, safe-drop areas and building reception, then contact us. Include your order number and tracking information. We will help investigate with the carrier; please do not treat a tracking scan alone as the final resolution of a missing-delivery concern.

For damage, keep the item and packaging and send us a description and photographs where practical. See our Returns policy for the next steps.

Questions and cancellation rights

Email info@musknco.com for shipping support. If an order is delayed, we will explain the available options. Nothing in this policy limits statutory delivery, cancellation or refund rights that apply to your purchase.