Privacy Policy

About this policy

This policy explains how Musk & Co. handles personal information in connection with this website, customer accounts, reservations, orders, enquiries and launch updates. For privacy questions or requests, contact info@musknco.com with “Privacy” in the subject line.

Information we collect

• Contact and delivery details: your name, email, address, postal code and optional phone number when you place a reservation or contact us.
• Order and account details: items, order history, reservation status and information needed to manage your account.
• Messages: enquiry text, order references and information you choose to share in correspondence.
• Technical information: website session information, IP address, browser details and security or diagnostic records generated when you use the site.
• Marketing preferences: your email subscription choices and unsubscribe requests.

Please do not send passwords, full payment-card details or other sensitive information through the contact form or ordinary email.

How we use information

We use personal information to manage reservations and orders, arrange delivery, respond to enquiries, provide account access, maintain records, prevent misuse and operate and secure the website. We use your email for launch or promotional updates when you subscribe or where otherwise permitted by law. Service messages about an existing order are separate from promotional messages.

Consent and your choices

We explain the purpose of information requests and seek consent where required. You may withdraw optional marketing consent through an unsubscribe link or by emailing us. Withdrawing marketing consent does not prevent necessary order or service messages. If you decline information needed to fulfil a reservation, we may be unable to provide that service.

Cookies and website features

The website uses cookies and similar session technologies for features such as the shopping bag, checkout and account sign-in. You can manage or remove cookies through your browser. Blocking necessary cookies may affect these features. Embedded or linked services, including Google Maps when you follow a directions link, may process information under their own privacy policies.

Sharing and service providers

We share information as needed with providers supporting website hosting, communications, order administration, delivery and, where applicable, payment processing. Access should be limited to the services they perform. We may also disclose information where required by law or reasonably necessary to address fraud, security incidents or legal claims. We do not sell customer personal information.

Providers may process or store information outside your province or Canada, where local legal requirements can apply. Contact us for information about the providers relevant to your request.

Retention and safeguards

We retain information for as long as needed for the purposes described here, including order support, accounting, dispute handling and legal recordkeeping, then delete or de-identify it when appropriate. We use reasonable administrative and technical safeguards appropriate to the information. No online system can guarantee absolute security.

Access, correction and complaints

Subject to applicable law and limited exceptions, you may request access to your personal information, ask for a correction, withdraw consent or raise a privacy concern. Email info@musknco.com. We may need to verify your identity before releasing or changing information. We will explain any legal or operational reason that prevents us from completing a request.

If a concern is not resolved, you may contact the appropriate federal or provincial privacy regulator. This policy does not limit your statutory privacy rights.

Children and policy updates

This store is intended for adult customers and is not directed at children. If you believe a child has provided personal information without appropriate consent, contact us so we can review it. We may update this policy as our services change; the date below identifies the current version.