Returns

Start a return

If your order is not right for you, contact info@musknco.com with your order number, the item you would like to return and the reason for your request. Please wait for our return instructions before sending a parcel. Store locations are not automatic return drop-off points.

Unopened fragrance returns

You may request a change-of-mind return within 30 days of delivery. Fragrances must be unused, unopened and in their original packaging, with all seals, labels and accessories intact. Keep proof of purchase. For hygiene and product-integrity reasons, opened or used fragrances are not eligible for change-of-mind returns.

Damaged, faulty or incorrect items

Contact us as soon as you notice a problem. Include your order number, a description and, where practical, photographs of the item, packaging and shipping label. Retain the product and packaging while we review the issue. We will explain the appropriate replacement, refund or other remedy. Change-of-mind restrictions do not limit your rights where an item is faulty, damaged, misdescribed or otherwise covered by applicable law.

Return shipping

For approved change-of-mind returns, you are responsible for return shipping costs. Use a tracked service and retain your receipt. Where an error or product defect is our responsibility, we will explain the return arrangement and any applicable shipping reimbursement before you send the item.

Fragrance may be subject to carrier restrictions. Follow the packaging and transport instructions we provide; do not send perfume using a service that prohibits it.

Refunds and exchanges

We will confirm the outcome after receiving and inspecting an approved return. Approved refunds are issued to the original payment method for the amount paid for the returned item, including applicable refundable taxes. Your payment provider may require additional time to post the credit. We will tell you about any deductions allowed by law before you proceed with a voluntary return.

For an exchange, email us first so we can confirm stock and the available options. If no payment was collected for a reservation, cancelling it does not create a cash refund.

Reservation changes and cancellations

Contact us promptly if you need to change or cancel a reservation. We will confirm whether fulfilment can still be stopped. Once dispatched, the return process applies. Any statutory cancellation or refund rights remain available, including rights that may apply to delayed or incomplete online orders.

Your consumer rights

This policy is in addition to your rights under applicable Canadian federal, provincial and territorial law. It does not exclude or restrict a remedy or cancellation right that cannot lawfully be limited. For assistance, email info@musknco.com.