Shipping Policy

At Musk & Co., we aim to make every order simple, secure, and reliable from checkout to delivery.

Shipping Across Pakistan

We currently deliver orders across Pakistan through trusted courier partners.

Free shipping is available on all orders across Pakistan, unless otherwise stated during a special promotion or at checkout.

Order Processing

Orders are carefully prepared, quality-checked, and packed before dispatch.

Most orders are processed within 1–2 working days after order confirmation.

Orders placed on weekends, public holidays, or during high-volume promotional periods may require additional processing time.

Estimated Delivery Time

Once dispatched, orders are typically delivered within:

Karachi: 1–3 working days
Major Cities: 2–5 working days
Other & Remote Areas: 3–7 working days

Delivery times are estimates and may vary depending on the destination, courier operations, weather conditions, public holidays, or circumstances beyond our control.

Free Shipping

Musk & Co. currently offers free nationwide shipping across Pakistan on eligible website orders.

Any applicable delivery charge or exception will always be clearly displayed before you complete your purchase.

Cash on Delivery

Cash on Delivery may be available on eligible orders and locations.

Customers selecting Cash on Delivery should ensure that someone is available to receive the parcel and pay the required order amount when the courier arrives.

We may contact customers to confirm certain Cash on Delivery orders before dispatch.

Order Confirmation

After placing your order, you will receive an order confirmation using the contact information provided during checkout.

Please ensure that your:

• Name

• Mobile number

• Delivery address

• City

• Postal information, where applicable

are entered correctly.

Incorrect or incomplete delivery details may result in delays or failed delivery attempts.

Order Tracking

Once your order has been dispatched, tracking information may be shared by Musk & Co. or the assigned courier service.

If you require assistance with the status of your order, please contact our customer support team with your order number.

Delivery Attempts

Our courier partner may contact you before or during delivery.

If a delivery attempt is unsuccessful because the recipient is unavailable, the courier may attempt delivery again or return the shipment to us.

Repeated refusal of confirmed Cash on Delivery orders may affect eligibility for future COD purchases.

Damaged Packages

Please inspect your parcel when it arrives.

If your package appears significantly damaged, opened, leaking, or tampered with, please take photographs or a short video before opening the parcel where possible.

If your product arrives damaged or incorrect, contact us within 48 hours of delivery so our team can assist you.

Incorrect Delivery Address

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

We can update the address only if the order has not already been dispatched.

Once an order has been handed over to the courier, address changes may not always be possible.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to:

• Courier service disruptions

• Severe weather

• Public holidays

• High-volume sales periods

• Remote delivery locations

• Incorrect or incomplete customer information

• Circumstances beyond our reasonable control

We appreciate your understanding if an unexpected delay occurs.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can generally only be cancelled before dispatch.

Once the parcel has been handed over to the courier, our Return & Refund Policy will apply.

Contact Us

For questions regarding shipping, delivery, or order tracking, please contact:

Musk & Co. Customer Support

Email: info@musknco.com
Phone / WhatsApp: +92 335 3999945
Location: Karachi, Pakistan

Last Updated: September 2026