Return & Refund Policy

At Musk & Co., we want you to shop with confidence. Every order is carefully checked before dispatch to ensure that your fragrance reaches you in excellent condition.

7-Day Return Policy

You may request a return within 7 days of receiving your order, provided that the product is:

• Unused and unopened

• In its original packaging

• In the same condition in which it was received

• Accompanied by proof of purchase or order details

For hygiene, quality, and safety reasons, opened or used fragrances cannot be returned or exchanged unless the product is defective or you received an incorrect item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos or video of the product

• Photos of the packaging

• A brief description of the issue

Once verified, we will arrange an appropriate replacement, exchange, or refund at no additional cost to you.

Change of Mind

If you change your mind after receiving your order, you may request a return within 7 days, provided the product remains completely unopened, unused, and in its original condition.

Return delivery charges for change-of-mind returns will be the responsibility of the customer.

Exchanges

Eligible products may be exchanged for another Musk & Co. fragrance, subject to availability.

If the replacement product has a different price, any applicable price difference will need to be settled before the exchange is processed.

Refunds

Once we receive and inspect your returned product, we will notify you regarding the approval of your refund.

Approved refunds will be processed using the appropriate payment method or another mutually agreed refund method.

Please allow reasonable processing time for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

We cannot accept returns for:

• Opened or used fragrances

• Products with damaged or missing original packaging caused after delivery

• Products returned after the applicable return period

• Items purchased through unauthorized third-party sellers

• Products showing signs of misuse or improper storage

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they have been dispatched. Once an order has been handed over to the courier, our standard return policy will apply.

Promotional & Sale Items

Products purchased during promotions or sales remain eligible for return only when they meet the conditions outlined in this policy.

Any refund will be based on the actual amount paid by the customer, not the original or regular retail price.

Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, Musk & Co. will cover the applicable return or replacement delivery costs.

For returns due to a change of mind, the customer will be responsible for return shipping charges.

How to Request a Return

To request a return, exchange, or refund, please contact our customer support team with your order number and details of your request.

Email: info@musknco.com
Phone / WhatsApp: +92 335 3999945
Location: Karachi, Pakistan

Please do not send a product back without first contacting our customer support team.

Need Help?

If you have any questions regarding your order, return, exchange, or refund, please contact Musk & Co. Customer Support. We will be happy to assist you.

Last Updated: September 2026