Privacy Policy

Effective date: 3 September 2026

MUSK & CO respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit musknco.com, create an account, contact us or purchase our products.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Contact Information

• Your name

• Email address

• Telephone number

• Billing and delivery address

• Any information you provide through our contact forms or customer-support channels

Account Information

When you create an account, we may collect your email address, account preferences, saved addresses, wishlist items and other information associated with your account. Passwords are stored in a protected form and are not visible to us.

Order and Transaction Information

We may collect information about the products you purchase, order value, payment status, delivery details, discount codes, returns, exchanges, refunds and your previous transactions with us.

Payment Information

If you make an online payment, your payment information is processed by the relevant bank or third-party payment service provider. MUSK & CO does not normally receive or store your complete card or banking details.

We may receive limited transaction information, such as the payment status, transaction reference, payment method and the last digits of a payment card where applicable.

For cash-on-delivery orders, we may share the information necessary to collect payment with our authorised delivery partner.

Technical and Usage Information

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Referring website

• Pages and products viewed

• Date and time of visits

• Website interactions

• Cookie identifiers and similar technical information

Communications and Marketing Information

We may keep records of communications you send to us by email, telephone, contact form, social media or WhatsApp.

If you subscribe to our newsletter, we collect your email address and information relating to your marketing preferences.

2. How We Collect Information

We collect information:

• Directly from you when you create an account, place an order, subscribe to our newsletter or contact us

• Automatically through cookies and similar technologies when you browse our website

• From payment processors, delivery companies and other service providers involved in completing your order

• From social media platforms when you interact with our official pages, subject to the privacy settings of those platforms

3. How We Use Your Information

We may use your personal information to:

• Process, confirm and deliver your orders

• Collect and verify payments

• Provide order, delivery, return and refund updates

• Create and manage your customer account

• Save your wishlist and shopping preferences

• Respond to questions, complaints and customer-service requests

• Prevent fraudulent transactions and protect our website

• Maintain business, accounting and transaction records

• Improve our website, products and customer experience

• Analyse website traffic and technical performance

• Send promotional emails, offers and product updates when you have subscribed or otherwise permitted us to do so

• Comply with applicable legal, regulatory and tax obligations

• Establish, exercise or defend legal claims

We will not use your personal information for an unrelated purpose without providing appropriate notice or obtaining consent where required.

4. Cookies and Similar Technologies

MUSK & CO may use cookies and similar technologies to operate and improve the website.

These technologies may include:

• Essential cookies: Required for functions such as the shopping cart, checkout, account login and website security

• Functional cookies: Remember your preferences, recently viewed products and wishlist selections

• Analytics cookies: Help us understand how visitors use the website and identify areas for improvement

• Advertising cookies: May be used to measure promotions or display more relevant advertising where such services are enabled

You can restrict or delete cookies through your browser settings. Disabling essential cookies may prevent certain parts of the website from functioning correctly.

Where required by applicable law, we will request your permission before using non-essential cookies.

5. Marketing Communications

If you subscribe to our newsletter, we may send you information about new fragrances, promotions, special offers and other MUSK & CO updates.

You can unsubscribe at any time by:

• Using the unsubscribe link included in a marketing email

• Contacting us at info@musknco.com

Unsubscribing from marketing will not prevent us from sending transactional communications relating to an order, payment, delivery or customer-service request.

6. How We Share Your Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary with:

• Payment processors and financial institutions

• Courier and delivery companies

• Website hosting, maintenance and security providers

• Email and customer-communication providers

• Analytics and advertising providers where enabled

• Professional advisers, including accountants, auditors and legal advisers

• Government bodies, regulators, courts or law-enforcement authorities when legally required

• A purchaser, investor or successor if our business or assets are reorganised, sold or transferred

These parties receive only the information reasonably necessary to perform their services and are expected to handle it securely and lawfully.

7. International Data Processing

Some of our technology or service providers may process or store information outside Pakistan. Where this happens, we take reasonable steps to ensure that appropriate privacy and security protections apply to the information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete the purpose for which it was collected

• Fulfil orders and provide customer service

• Maintain legally required accounting and transaction records

• Resolve disputes and enforce agreements

• Prevent fraud and protect our legal interests

When information is no longer required, we will delete, anonymise or securely dispose of it, subject to any legal retention requirements.

9. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account passwords confidential and should contact us promptly if they suspect unauthorised access to their account.

10. Your Choices and Rights

Subject to applicable law, you may ask us to:

• Confirm whether we hold personal information about you

• Provide access to your personal information

• Correct information that is inaccurate or incomplete

• Delete information that is no longer required

• Withdraw consent where processing is based on consent

• Stop sending direct-marketing communications

• Close your customer account

To make a request, contact us at info@musknco.com. We may need to verify your identity before completing the request. Certain information may be retained where required by law or necessary for legitimate business or legal purposes.

11. Children’s Privacy

Our website is intended for a general audience and is not directed specifically at children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us improperly, please contact us so we can review and delete it where appropriate.

12. Third-Party Websites

Our website may contain links to social media platforms, delivery services or other third-party websites. These organisations operate under their own privacy policies, and MUSK & CO is not responsible for their content or privacy practices.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or legal obligations change. The revised version will be published on this page with an updated effective date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

MUSK & CO
Karachi, Pakistan
Email: info@musknco.com
Telephone: +92 335 3999945
Website: https://musknco.com